Process
Our method
The MapleCore Service method for customer cohort retention visualisation — from cohort definition to wall readout.
From definition to wall
Every commission follows the same five beats. The steps keep analysts, marketers, and leadership aligned before ink hits the poster.
Name the cohort
We lock the entry event (signup, first purchase, first booking) and the retention test (still active, still paying, still visiting). Ambiguity here ruins every later chart.
Choose the windows
Weekly for fast consumer products, monthly for slower memberships. We rarely mix both in one primary map.
Draw, then annotate
Numbers come first; labels come second. Callouts name cliffs, plateaus, and recoveries in language the room already uses.
Brief in plain English
A short note translates the visual for finance and non-analyst partners without burying them in method footnotes.
Read the wall together
A live readout catches misreadings early and captures decisions while the chart is still in front of everyone.
Ready to start?
Browse commissions or send a brief with your cohort window and the date of the meeting you need to support.