Privacy notice
How MapleCore Service Ltd handles personal data for customer cohort retention visualisation enquiries and commissions in Great Britain.
Data controller
MapleCore Service Ltd is the data controller for personal data collected through this website and during commissions. Contact: Office 6, 64 Sample Street, London ZZ1 1AG · hello@service-maplecore.click · +44 20 0000 8740.
Data we collect
- Contact details you submit in forms or email (name, email, message content, optional commission preferences)
- Correspondence needed to scope and deliver commissions
- Technical logs such as IP address and basic device data when you visit the site
- Cookie-related preferences as described on our cookies page
We do not ask for special category data through the website form. Client extracts shared for visualisation work are processed under the engagement letter and any separate data-processing terms.
Purposes and lawful bases
- Responding to enquiries — legitimate interests / steps prior to contract
- Delivering commissioned work — contract performance
- Improving site reliability — legitimate interests
- Optional analytics cookies — consent
Retention
Enquiry messages are kept up to 24 months after the last correspondence unless a longer period is required for an active engagement or legal claim. Commission project files follow the retention schedule in the engagement letter, typically up to six years for accounting records.
Sharing
We use hosting and email providers who process data on our instructions. We do not sell personal data. We may disclose information when required by law.
International transfers
If a provider stores data outside the United Kingdom, we use appropriate safeguards such as UK-approved transfer mechanisms where required.
Your rights
Under UK GDPR you may request access, rectification, erasure, restriction, portability, and objection to certain processing. Where processing relies on consent, you may withdraw consent without affecting prior lawful processing. You may complain to the Information Commissioner’s Office (ICO).
Contact for privacy requests
Email hello@service-maplecore.click with the subject line “Privacy request.” We respond within one month where required.